These terms apply to the use of the hellozlou platform by restaurants, beach clubs and other venues. Please read them carefully before purchasing a licence.
1. Licence
hellozlou is licensed per venue, on one of two plans.
Monthly — renews every month until cancelled.
Season pass — six months from the day of purchase, paid once. The time before opening is for setup and for the team to get used to the system, so the season starts with everyone already familiar with it.
Each licence includes access to all features for the number of users and devices the venue needs.
2. What is included
Each licence includes:
- Menu setup, QR-code generation and table configuration.
- Access to the guest app, the waiter screen, the manager panel and the kitchen, bar and service notification channels.
- Support by WhatsApp, email and chat while the licence is active.
3. What the venue is responsible for
The venue remains fully responsible for collecting payment from guests, issuing fiscal receipts and complying with all local tax and accounting laws. Orders placed through hellozlou are a working list for the team: the venue enters them into its own register, which remains the record of sale. hellozlou does not process payments, handle cash, or generate fiscal documents.
4. Acceptable use
Venues may use the platform only for lawful, bona-fide hospitality operations. Misuse includes uploading unlawful content, harassing users, attempting to bypass access controls, or using the system to process orders outside the licensed venue. We may suspend access for repeated or serious breaches.
5. Availability and support
We aim to keep the service available while the licence is active. Ordering requires an internet connection at the venue. We provide support by WhatsApp while the licence is active, during reasonable hours, and give priority to issues that affect live service.
6. Liability
To the extent permitted by law, hellozlou's liability is limited to the amount paid by the venue for the current licence period. We are not liable for indirect losses, lost revenue, or issues caused by the venue's own hardware, internet connection, or misuse of the platform.
7. Changes and termination
We may update these terms from time to time. If a material change affects the service, we will notify the venue at least 30 days in advance. The monthly plan can be cancelled at any time and ends at the close of the paid month. The season pass ends six months after purchase. Either party may terminate early for a material breach by the other.
8. Contact
For questions about these terms, please contact info@hellozlou.com.