An alpine après-ski terrace with a wooden bar, fur-covered stools and lounge seating, snow-covered peaks behind.
hellozlou

For ski terraces and thermal resorts

Every terrace has a forgotten table. Not yours.

Try it as a guestSee the staff side
6
Venues
0%
Commission
48h
To go live
01
Ski-in ski-out lodge terrace, tables and deckchairs on the snow
A guest using their phone at an open-air mountain table
A waiter crossing a wide resort deck with a handheld
Open-air grill pass on a mountain lodge terrace
A QR stand on a table beside a steaming thermal pool

The floor runs itself.

02 / How it works
Guest menu on a phone, scrolling through category cards
i

The guest scans the QR at their table.

They open the menu on their own phone — photos, allergens, calories, in their language. No app, no account.

Telegram notifications showing table orders and service requests with claim buttons
ii

The order lands instantly in the kitchen or bar.

No paper, no shouting across the floor, no wrong table. Each item routes to the right station.

Live floor plan with an open table sheet showing pending requests and the open tab
iii

A waiter claims it and marks it served.

Staff see every table on a live floor plan. A request nobody picks up comes back as a reminder.

Service speed screen showing time to claim, request outcomes and requests by hour
iv

Every wait, measured.

Your register sees the sale, never the wait before it. hellozlou times every request, so you know which hour slowed down, which waiter carried the floor, and which tables waited too long.

Guest feedback screen with star rating, comment box and share-on-Google button
v

The guest rates it before they leave.

The moment the bill is asked for, the table is asked how it went. The score arrives with the prep time behind it, and one tap takes them to your Google page.

03 / What changes on the floor

The menu is the smallest part.

A QR menu gives the guest a screen and stops there. hellozlou runs three — one at the table, one in your team's hands, one in yours — on the same system, watching the same floor. Nothing to buy, nothing to install, and your register stays as it is.

See it running

The staff panel, two minutes

A full service, from the first request to the last table cleared. No sign-up, no call.

In the guest's hand

Orders, another round and the bill — sent from where they're sitting, not called across the floor
Photos, allergens and calories in their own language, so no waiter is tied up explaining the menu
They choose how much attention they want: quiet, standard, attentive
Your three highest-margin items appear in front of every guest before the tab closes. One tap adds one.
And every table is asked how the service was, with one tap through to your Google page.

The menu is where a guest starts. It isn't where the work is.

04Reviews

Loved by teams.
Built for the floor.

On a full après-ski day, every minute counts. Requests land straight on the right phone, and the bar and the kitchen each clear their own part, so nobody waits on anybody.

Sofia Bianchi
Restaurant Manager
Sofia Bianchi — Restaurant Manager
Sofia Bianchi
Restaurant Manager

International guests used to create a lot of small questions during service. Now they can order in their own language, and our team can focus on getting the order right rather than translating it.

Matteo Ricci
Bar Manager
Matteo Ricci — Bar Manager
Matteo Ricci
Bar Manager
Maria Konstantinou — Floor Manager
Maria Konstantinou
Floor Manager

At the end of a long day I can finally see where we slowed down, and at what hour. We fix it the next morning instead of reading about it in a review.

Maria Konstantinou
Floor Manager
Klea Dervishi — Restaurant Manager
Klea Dervishi
Restaurant Manager

When the terrace is full, the team cannot afford unnecessary walks. Hellozlou keeps orders moving while our staff stays focused on the guests instead of crossing the floor all afternoon.

Klea Dervishi
Restaurant Manager
Pricing
05
Monthly
$490/ month

Rolling · cancel any month

For a venue trying it out mid-season, or opening late.

Get startedSecure checkout
Season passBest value
$1,990six months

$2,940 · save $950

One payment, price locked. Two months to set up and settle in before opening — on us.

Get startedSecure checkout · one payment
Everything is in bothonly the term changes
Floor managementA live floor plan the whole team works from. Tables claimed, never doubled.
Service speedEvery request timed — by hour, by waiter, by request. See where service slows down.
Works with your registerWaiters enter orders into your own register and tick them off. Nothing served goes unbilled.
RemindersA request nobody picks up comes back to the team after a few minutes.
Order automationEach item routes itself to the kitchen or the bar, and each station marks its own part served.
Guest feedbackEvery table is asked to rate the service, and one tap opens your Google review page. You see the score with the prep time behind it.
Cart suggestionsPut your three highest-margin items in front of every guest before they close the tab. One tap adds one, straight onto the average check.
TipsThe guest's tip arrives as an amount, and every tip is recorded per waiter.
Guest menuPhotos, allergens and calories, in the guest's own language.
Menu managementUpdate prices and mark items sold out instantly.
Turnkey setupMenu, photos, QR codes and settings done for you. Live in 48 hours.
Direct supportWhatsApp support while your licence is active. Anything that stops service goes straight to the front of the line.
0%Commission·∞Orders·∞Tables·∞Staff logins
Questions
06

The practical things, answered plainly.

If you have a question that isn't here, reach out by WhatsApp or the form below.

Before you start

How long does setup take?

Within 48 hours. We configure your menu, photos, QR codes and notification channels before your opening week.

What hardware does the venue need?

Phones your staff already carry. The kitchen and bar need one phone in the notification group, or a browser tab on a screen you already have.

Do my staff need a new app?

Only Telegram, which is free and takes a minute to install. Orders and requests arrive there with one-tap buttons. The floor plan and the manager panel open in the browser.

Will my staff actually use it?

One screen, no manual. A new waiter is productive within a shift — which matters when the whole team turns over every season.

On the floor

Do guests need to install anything?

No. The QR opens the menu in their phone's browser, in their language. Printed menus stay on the table for anyone who'd rather not scan.

Can I update the menu myself?

Yes. Prices, new items, sold-out marks — from your own panel, live in seconds.

Money and terms

Is there a commission per order?

No. Whichever plan you are on, monthly or season pass, it covers unlimited orders, every feature, every user and support for as long as you're open. 0% commission, always.

We already have a POS. Does this replace it?

No — it works alongside it. Payment and fiscal receipts stay on your register. Waiters enter each order into it as they do today and tick it off in hellozlou, which flags anything not yet entered, so nothing served goes unbilled.

What happens when the season ends?

Your menu, tables and QR codes stay configured either way. On the monthly plan you cancel whenever you close and start again when you reopen. On the season pass it simply runs out. Next season you go live the same day — the printed QR codes still work.

What about guest data and GDPR?

Guests don't create accounts. We process only what's needed to run service for the venue, and delete guest data whenever the venue asks us to.