We want venues to be confident when they purchase a hellozlou seasonal licence. This policy sets out when a refund is available.
1. Full refund before going live
If the system has not gone live in the venue within 3 days of purchase, you may request a full refund. "Going live" means the venue has started accepting guest orders through hellozlou in a real service setting.
2. No refund after going live
Once the venue has gone live and begun accepting orders, the seasonal licence is considered consumed. Refunds are not available after that point, except where required by applicable law.
3. How to request a refund
Email info@hellozlou.com with the venue name, date of purchase, and the reason for the request. We will review it and respond within 10 business days.
4. Legal rights
This policy does not affect any statutory rights you may have under consumer-protection or other local law. If a mandatory refund applies under law, we will honour it.
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